Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The Office@Hand Cloud App for Zendesk provides seamless integration between Zendesk and your Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.

It offers these features:

Complete cloud-based app

• Use your browser on any platform (Windows®, Mac®); no software installation is needed.
• Make or receive calls through the Office@Hand phone system, directly from your account within Zendesk.

Increased call efficiency

• With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
• Save time by eliminating misdials.

Enhanced customer interaction

• Incoming callers are instantly matched to existing client records, which are automatically displayed.
• Tickets are created automatically when a call arrives.