Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The Office@Hand Cloud App for Zendesk provides seamless integration between Zendesk and your Office@Hand services to enable improved customer retention, greater agent productivity, and advanced business processes.
It offers these features:
Complete cloud-based app
- Use your browser on any platform (Windows®, Mac®); no software installation is needed.
- Make or receive calls through the Office@Hand phone system, directly from your account within Zendesk.
Increased call efficiency
- With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
- Save time by eliminating misdials.
Enhanced customer interaction
- Incoming callers are instantly matched to existing client records, which are automatically displayed.
- Tickets are created automatically when a call arrives.