Identify negative online mentions & turn them into tickets for immediate action.

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Digimind is the leading social media monitoring and competitive intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Recognized by Forrester and Gartner, Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. Key Features

  • Capture intelligence from over 850 million sources, including social media, blogs, forums, news, reviews, search data, and offline sources such as TV, radio, and surveys
  • Monitor your business environment across 190+ countries and 200+ languages
  • Save time by reading mentions and articles effectively with Digimind’s smart tagging and clustering algorithms
  • Analyze mentions and articles with AI-powered trend detection, sentiment analysis, and visual listening and present them with our collection of data visualizations
  • Enrich your data collection and effectively share insights within your organization through Digimind’s integration with daily business applications. Integrating Zendesk with Digimind Use Digimind to identify negative online mentions about your brand then turn them into Zendesk tickets for immediate treatment. Combining the social listening and analysis powers of Digimind with the customer satisfaction capabilities of Zendesk will help improve customer service, creating happier customers and a boosted brand image.

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