An iframe is an HTML element that lets you nest one web page in another web page. The Adelante Iframe app lets your agents quickly navigate to an external website and then return to their tickets without interrupting their workflow. Your agents can look up any external site and reference information such as order details or data on another system.

The Iframe app presents the external source as an iframe in your Zendesk Support instance. Your agents can access this page by clicking the iFrame app icon.

In addition, you create an option to extract the current Zendesk user data - this feature is very useful for embed forms when passing data for hidden fields through the URL. Following are the placeholder that can be used in URL which will later be replaced by its value:

• {{id}} - Current User Id
• {{email}} - Current User Email
• {{name}} - Current User Name