Hourglass

Track time spent on tickets.

Preview image of app

Hourglass offers an accurate time tracking solution that automatically and in a non-obtrusive way, tracks all of the time agents spend on tickets in Zendesk.

 

Visibility of how your agents use their time

 

Track which agent worked on a ticket as well as the length of interactions and ticket activity. Easily identify time-consuming issues, complicated tasks and customers with complex queries.

 

Reporting as you like it

 

Find in your navbar useful built-in reports, filter them based on the dates and the agents you need to focus on.

 

Easy to use and set up

 

No configuration, set up or third party login required. Just install and you are ready to go. The app will fit into your team’s workflow seamlessly.

Détails de l’application

Fonctionne avec
Support
installations totales
10+
Auteur
iMovo
Version
1.0
Prix (USD)
Free to install
See pricing details

Les applications s'installent directement dans votre compte.

Témoignages des utilisateurs

L’application est déjà installée ?

Nous sommes toujours à l'écoute de vos commentaires. Soyez la première personne à rédiger un avis.

Publiez votre application sur Marketplace

Découvrez comment publier votre application