Telegram is a cloud-based instant messaging and voice over IP service. Telegram client apps are available on different platforms, and users can send messages and exchange photos, videos, stickers, audio and files of any type. Telegram Channel Integration for Zendesk offers the opportunity to expand your customer service experience through instant messaging between Telegram and Zendesk Support. This new Channel Integration allows you to connect your company's Telegram Bot to your Zendesk Support domain. Telegram Bots offer the ability to reach to your customers directly, and this Channel Integration helps you creating and handling all Telegram messages into your Zendesk workflow.
With this Telegram Channel Integration you will be able to:
Note: Your Zendesk Support workflow will not be modified by this Channel Integration.