Instagram Channel

Connect your Instagram for Business account to your Zendesk Support

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Instagram channel integration for Zendesk - made by

The Instagram Channel lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support.

Posts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach and reply to your audience on Instagram without leaving Zendesk Support - you can even see your Instagram post’s image.

Core features

To illustrate how the Instagram channel integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below.

Reply to comments on Instagram from Zendesk

Comments will appear as a ticket or tickets and you can reply directly from Zendesk Support. Your agents are able to choose from the following options.

Generate a ticket for each comment

Would you like to respond to each comment on your post?

You’ll be able to choose to create a ticket per each comment on your Instagram posts. With this option, the replies from Zendesk Support will then be shown as inlined replies on Instagram.

Get all comments under one ticket

This option gives you an ability to manage all comments under a single ticket. Meaning, each time you create a post on Instagram, a ticket is going to be automatically created and then the ticket will automatically be updated when there is a new comment on the post on Instagram.


The Instagram Channel does not support Instagram Direct Messages, due to technical limitations. Only public comments on Instagram posts are included.


We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.

Made by - Zendesk Master Partner

This app is made by We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.

We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to [reach out to us if you have any questions](

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