Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing)
Frontline Agent Console for CXone is designed to seamlessly embed the NICE CXone Agent interface within Zendesk. How it works:
As soon as an agent receives a call through CXone, the app searches the Zendesk database for the caller’s phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on the settings you choose.
Features:
Les applications s'installent directement dans votre compte.