Teamleader by Premium Plus

The Teamleader app allows agents to see data from Teamleader next to their Sell or Support deal or ticket in Zendesk Support and Sell.

Why Teamleader

When customers reach out to customer service or support, do you know who’s calling? You should. Customers hate explaining their problems repeatedly when switching between support channels or agents. They don’t want to repeat the information you already have about them or their inquiry. It’s your job to know your customers. Make sure your agents know with whom they’re communicating by creating a 360° view of the customer in the Zendesk workspace.

With the Teamleader integration, you now have direct access to contact and company information and tasks, deals, or projects in Teamleader.

Introducing Teamleader

The Teamleader app unites all your business and customer data by displaying crucial information from Teamleader in your Zendesk sidebar. This offers you a single and real-time view of your customer and allows you to solve tickets faster. All adding up to a better customer experience. Whether customers are chatting, calling, or emailing, the Teamleader app assists your sales and support reps by giving them the correct information at the right time.

Features

Agents have instant access to the information in Teamleader, such as:

• Contact information
• Company information
• Tasks in Teamleader for your customer (status, due date, assignee, etc.)
• Deals in Teamleader for your customer (status, value, close date, etc.)
• Projects in Teamleader for your customer (status, date, assignee, etc.)

Requirements

This app requires you to have an active Teamleader license.

Updates & support

Our apps are updated regularly to support new Zendesk features and capabilities. Do you have any questions about this app? Feel free to contact us.

… Or contact us for a custom app

Need a custom app for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements.

About Premium Plus

Premium Plus is your guide to a better customer experience. As a Premier Partner of Zendesk, we help you move forward with your Zendesk integration and provide you with the right processes, tools, and setup to deliver the best possible solution for your business and, more importantly, for your customers. Find out more on our website →

About iWebDevelopment

iWebDevelopment is your connector specialist for efficient, reliable and secure ERP and accounting integrations. With our focus on the automation of financial processes and partnerships with the leading ERP's we can assist your business in working even more efficient. For more info look on our website →