All Messaging bot integrations will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

The Ultimate Zendesk Sunshine Conversations integration

Use Zendesk messaging to support your customers wherever and whenever they prefer. Ultimate’s headless automation solution lets you integrate with Sunshine Conversations to manage all of your channels in one place.

Why use Ultimate & Sunshine Conversations to automate your support?When you integrate Ultimate’s powerful virtual agent platform with Zendesk’s premium Sunshine Conversations messaging platform, here are the benefits you can expect to see:

1. For your customers - Superior support wherever and whenever they need it. Before work, between meetings, during a meeting (we won’t tell). Available 24/7 on their preferred channel – from chat to email to messaging apps like Whatsapp or Telegram.

2. For your CS Team - Manage all brands and channels in one place to maximize efficiency while keeping a personal touch.

3. For your business - Stay at the forefront of CX with a watertight omnichannel strategy that balances efficiency with customer satisfaction through lower handle times, higher personalization, and near limitless UX possibilities.

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• As one of the original AI platforms, we're constantly adapting our in-house AI

• Brands like Zendesk, Gorillas, and FINNAIR trust our AI models

• Security is no joke to us - we’re GDPR and SOC2 type-2 compliant