Listen, respond, and resolve - automatically. The Gartner Magic Quadrant Leader in Conversational AI brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations and Messaging.

Assign the Intelligent Virtual Assistant to converse with your customers for common and repetitive requirements, and free up agents for more critical, high value requests.

Upon request, Agent Transfer will transfer the customer from the Virtual Assistant to the human agent in Zendesk Support's Agent Workspace.

Optimize customer experience with the Kore.ai Platform for Zendesk Sunshine Conversations and Messaging

• Proven ability to contain up to 90% of customer requests
• Reduce hold times by as much as 50%
• Learn from customer interactions and apply this learning in future conversations
• Handle multi-turn conversations
• Apply context to improve communication
• Handle task interruptions and accomplish what users want

Key Features

• Gartner Magic Quadrant Leading NLP yields highest accuracy at measuring customer intent
• Low code/no code platform allows for visual bot design flow and testing without developer training
• Visual dialog builder helps to quickly and easily design conversation paths, create conditional nodes to handle multiple intents and sub-intents, and pause and resume scenarios
• Test and train Virtual Assistants to interpret diverse human expressions, including a deterministic (Fundamental Meaning) model and a probabilistic (Machine Learning) model that you can use either separately or together
• Choose from multiple machine learning approaches including new zero-shot and few-shot models using OpenAI
• 24/7 personalized support
• Supported for 100+ languages
• Channel integrations available for leading customer experience solutions and data systems

Zendesk Actions

The Kore.ai XO Platform can be used to build any automation process you may need across various industries, verticals and channels. We know many Zendesk customers rely on the ticketing process in Zendesk Support to provide exceptional customer service. We have introduced pre-built integrations with various platforms including Zendesk to fast track your ability to deploy and recognize value from your Kore.ai automation investment.

Our Actions offering for Zendesk includes pre-built integrations with the ticketing APIs. There are several authorization options to choose from. When you configure authorization with your Zendesk Support instance, the Kore.ai platform can create the templates for the following:

• Create Ticket
• Update Ticket
• View Ticket by ID
• List All Tickets
• Search Ticket
• Delete Ticket

Demo Videos

Overview of solution Kore.ai and Zendesk Sunshine Conversations and Messaging

Travel Bot Example Zendesk Integration with Kore.ai Airlines Travel Bot