Geckoboard for Zendesk Chat

Easily build custom real-time dashboards for monitoring and sharing live chat KPIs throughout the day.

Preview image of app

Geckoboard makes it easy to share live Zendesk metrics with your team (and beyond), so everyone can see at a glance how things are going throughout the day across different channels, react to problems faster and celebrate their wins.

With Geckoboard it's easy to monitor the metrics that matter; connect your Zendesk account, and in seconds you'll be visualizing live metrics like chat volume, chats currently in queue, average chat duration, missed chats, first response time, current wait time and agent availability like a pro - no training or tutorials required.

Once you've tailored your dashboard to focus on the things your team cares about, sharing it is easy:

  • Share a live link to your dashboard that can be loaded up in any browser, bookmarked, shared in a chat or embedded in a knowledgebase.
  • Invite colleagues to your account, giving them access to edit and create dashboards themselves, or only view specific dashboards.
  • Schedule screenshots of your dashboard to be automatically sent over email or to Slack
  • We've even made it straightforward to get live wallboards up in your workspace, using just a TV or large screen, and an affordable, easy-to-source dongle.

Introduction to Geckoboard

Focus on important metrics

With their heads down focused on helping customers, it's tough for agents to see how things are going and make decisions about where they should spend their time. Geckoboard gives your team access to real-time metrics at a glance, so you and your agents can balance workload effortlessly throughout the day.

Bring live metrics together from Zendesk Chat, Support, Talk and Sell, and over 90 other tools for a full omnichannel view of what's happening across Support!

Prevent problems

Issues can often go unnoticed, but by surfacing real time metrics with Geckoboard, you and your team can see exactly how busy things are at any given time, spotting bottlenecks and addressing problems before they get out of hand.

Stay energized

Highlighting your star agents on your dashboard is a great way to energize the team! With a bit of friendly competition, the whole team is inspired to raise the bar and lets them celebrate their successes.

Feel valued

Customer support teams often have their hard work overlooked, and deserve more recognition than they get. Sharing your dashboards or displaying them on a large screen in your workplace is a great way to shine a light on the whole team's contribution to the business.

What our customers say

"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank

"Having a top-down view gives individuals the ability to easily switch focus to where it's needed most." - Joey Wheeler, Director of Client Services, Autoloop

"Agents love it because they can see everything they need in one place. The rest of the company love it too because they simply didn't know what was going on in the Customer Care team before we shared our dashboards. It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organisation." - Logan Grooms, Director of Customer Care, Maisonettep

"Geckoboard's Zendesk integration is unmatched." - Jodi Miller, Director of Customer Service, PayByPhone

Key features

  • Easily build great-looking dashboards using live data from Zendesk Chat, with an intuitive interface anyone can use
  • Refreshes automatically so data is always accurate
  • View Chat metrics alongside real-time metrics from Zendesk Support, Talk and Sell, as well as 90+ other tools using our code-free integrations
  • Powerful filters help visualize data for specific agents, departments, chat status and more
  • Easy-to-interpret visualizations make it a breeze for teams to understand current performance in a glance
  • Effortlessly display your dashboard on a large screen or TV using affordable hardware (sold seperately)
  • Flexible plans to fit all budgets, starting at $39/month USD
  • Amazing support (>90% CSAT!) available 24/5 (see our own support team's live metrics here)
  • Try completely free for 14 days, no credit card required

Visit to get started!

Détails de l’application

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