‘Did the customer open my email?’ - with Email Tracking, you’ll never have to ask this question again. Enjoy an out-of-the-box function to track email opens in Zendesk:
The functionality works even in the Agent Workspace! Use Email Tracking to decrease ticket resolution times and follow up with customers more effectively.
We don’t retain any data connected to your agents and customers, except:
Email Tracking is available both in desktop and mobile versions. Go ahead and test the app!
You are also welcome to rate it and share your personal impressions. We are sure your experience with Email Tracking will be enjoyable.
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