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Certainly AI Chatbot Agent for Support

Use an AI, multilingual chatbot as end-to-end support.

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Preview image of app
Preview image of app
Preview image of app

Never leave customers waiting again when they have questions or need help finding the right product.

Have an AI chatbot as first-line support across chat, email, phone and messaging.

Watch live demo & try for free: https://certainly.io/book-demo

"The way the Certainly platform is designed makes it easy for me, as a Service Operation Specialist, to start using Conversational AI with our chatbot to grow its use cases over time. I would recommend anyone to sign up to Certainly." Nadin Kempel Sigh, Customer Care Manager, Tiger of Sweden.

"I would highlight the ease of communication with Certainly's engineers when helping during the development, and the fast responses you have always provided." Ana Etxebarria, Customer Experience Officer, Siksilk"

Get started with the Certainly integration with a minimum of fuss:

  • Platform built for line-of-business people, with no coding skills required to run a fully functional chatbot.
  • Go from start to test in 30 minutes.
  • Average time to launch: Startups/Scaleups, days, Enterprises, weeks.
  • Out-of-the-box options available for all Zendesk plans and tiers.
  • Optional custom onboarding, training, dedicated support and SLA.
  • IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

Your chatbot will out-of-the-box be able to:

  • Understand and reply to your customers' questions in more than 14 languages.
  • Only give human-approved answers, ensuring compliance and consistency.
  • Integrates with third-party CRM, Product & ERP tools. (Average integration time: 30 minutes for non-coder).
  • Multiple APIs and Webhooks options for reporting, data sharing and more.
  • Integrated with native Zendesk products such as Chat, Support, Help Center Articles, Sunshine, etc.
  • Use free text, buttons and product visuals for faster and rich, beautiful conversations.
  • Seamless live handover between chatbot and agents.
  • Route customers to the relevant department.
  • If agents are not available, collect the customers' info to get back to them later.
  • Your chatbot can out-of-the-box open, update and close tickets.

Start your free trial today: https://certainly.io/free-trial

Have questions? Schedule demo / Get in touch

App details

Works with
support
Ticketing System
Author
Certainly
Price (USD)
Free

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