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commercetools by neteleven

eCommerce support for Zendesk

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neteleven

About this app

About neteleven

neteleven is a certified zendesk and commercetools partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.

What this integration does well

This app seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:

  • Real-time Order Visibility: Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.
  • Increased Efficiency: Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.
  • Enhanced Accuracy: Direct access to commercetools data ensures agents have the most reliable information to resolve customer inquiries.
  • Improved Customer Experience: Faster, more informed responses lead to higher customer satisfaction and loyalty.

Data Disclosures & Privacy

Your data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and commercetools, ensuring that sensitive customer information is handled securely.

  • Data Handling: The app retrieves order and customer data from commercetools via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.
  • Security: The commercetools API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server

Détails de l’application

Comment l’installer

Step-by-Step Guide to Installing commercetools by neteleven

Step 1: Get Your Commercetools API Credentials

Go to the Commercetools Merchant Center:

Find your credentials:

  • Under Settings > Developer settings, create an API client if you don't have one yet.

Copy your credentials:

  • Copy the client_Id and secret for later use.

Step 2: Collect Your Commercetools Project Information

Project Key:

  • In Merchant Center, go to Settings > Project settings.
  • Locate and copy your Project key (this will be used as projectKey).

API / Auth URLs (Region / Cloud Selection):

  • Determine which Commercetools region your project is running in (e.g. Europe, US, Australia).

  • Based on your region, note the matching Auth URL and API URL:

    • Europe (GCP)

      • Auth URL: https://auth.europe-west1.gcp.commercetools.com
      • API URL: https://api.europe-west1.gcp.commercetools.com

    • Europe (AWS)

      • Auth URL: https://auth.eu-central-1.aws.commercetools.com
      • API URL: https://api.eu-central-1.aws.commercetools.com

    • US (GCP)

      • Auth URL: https://auth.us-central1.gcp.commercetools.com
      • API URL: https://api.us-central1.gcp.commercetools.com

    • US (AWS)

      • Auth URL: https://auth.us-east-2.aws.commercetools.com
      • API URL: https://api.us-east-2.aws.commercetools.com

    • Australia (GCP)

      • Auth URL: https://auth.australia-southeast1.gcp.commercetools.com
      • API URL: https://api.australia-southeast1.gcp.commercetools.com

Step 3: Install commercetools by neteleven

Install the app:

  • Start the installation from the Zendesk Marketplace and follow the on-screen instructions.

Enter your configuration values when prompted:

  • clientId: Paste your Commercetools client_Id.
  • clientSecret: Paste your Commercetools secret.
  • authUrl: Paste the Auth URL that matches your Commercetools region (see Step 2).
  • apiUrl: Paste the API URL that matches your Commercetools region (see Step 2).
  • projectKey: Paste your Commercetools Project key.

Step 4: Finish and Test the Integration

  • Complete the installation wizard.

  • Open a ticket that contains a customer email address which exists in your Commercetools orders.

  • The sidebar app should display the customer's latest orders.

  • If you see an authentication error, verify clientId, clientSecret, authUrl, apiUrl, and projectKey and try again.

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