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Surveypal for Chat

Track your NPS, CSAT, and Customer Effort Score in your Zendesk chat window!

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Preview image of app
Preview image of app
Preview image of app

Make your chat support conversations the best source of customer feedback with our Zendesk Chat survey integration.

If you have any questions about our feedback solution for Zendesk Chat, ask away at sales@surveypal.com.

Surveypal Instant Survey for Zendesk Chat

Measure the customer experience in Zendesk Chat (right after ending the conversation and in the chat window):

  • Offer your end-customers branded, visually stunning and gamified surveys

  • Drive engagement and higher response rates in comparison to other survey delivery methods (e.g. email)

  • Take all survey responses back to your Zendesk tickets and create data reports in Zendesk Explore

Act in real-time to celebrate great service and win back your unhappy customers:

  • Receive automatic notifications of positive customer ratings, acknowledge your agents’ performance and cultivate a great work culture driven by positive feedback

  • Do not let bad experiences go unnoticed - get notified and/or create a new a Zendesk ticket containing negative chat survey feedback

Lead and develop your customer service organization:

  • Customize your survey questions to better understand what specifically to develop in your support operations

  • Use agent specific customer feedback to coach your frontline agents individually by discovering what holds them back and in which areas they excel

  • Improve overall service quality with insights specific to your chat support and drive performance faster in all your customer support channels - Discover the capabilities of Surveypal for your Zendesk Suite

Launch your CX rocket to a whole new orbit and discover how Surveypal for Zendesk Chat can take your chat feedback conversations to a place where you’ll find more success in customer service and happier customers that are loyal to your brand.

We’re here to help you and make your chat service stand out – let’s get started, shall we?

App details

Works with
chat
Live Chat and Messaging
Author
Surveypal
Price (USD)
Free

What people are saying

5.0

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