Nouveau
ShadowRock
Certifications
15
À propos de nous
ShadowRock designs, implements, and optimizes customer experience (CX), employee experience (EX), CRM, and AI solutions for organizations of every size. As a Zendesk Premier Partner with 50+ technical certifications, we align people, platforms, and data to deliver measurable business outcomes. 200+ happy clients across healthcare, aviation, entertainment, financial services, and technology.
ShadowRock Consulting Where Tech Meets Human Experience
ShadowRock designs, implements, and optimizes CX, EX, CRM, and AI solutions that align systems, people, and data for measurable results.
As a Zendesk Premier Partner, we bring deep platform expertise across the full Zendesk ecosystem, plus tools like SignNow, Pipedrive, Amazon Connect, and Aircall. Our team holds 50+ certifications including Zendesk product certifications in:
- AI Agents Advanced (AIAA)
- Copilot
- Contact Center (ZCC)
- Employee Service (ES)
- Action Flows
- Workforce Engagement Management (WEM)
- Quality Assurance (QA)
- Workforce Management (WFM)
- Zendesk Suite
We serve 200+ clients across healthcare, aviation, entertainment, financial services, professional services, nonprofit, and technology sectors. From startups to global enterprises like Sony Motion Pictures Entertainment, we build solutions that eliminate operational friction, automate repetitive workflows, and drive revenue growth.
300+ successful projects. Same-day response. Solutions built for impact.
Services proposés
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Staffing/Outsourcing
Reselling
System Integrator
CX Consultant
Public Sector Contractor
Services (ex Implementation, Ongoing Support)
Consulting
MSP
App developer
Theme developer
AWS Marketplace
Régions
North America
Latin America (includes Central and South America)
Global
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