Make your tickets time travel!

Have you ever needed to create a ticket for something in the future, but didn’t want it cluttering your views and workflows today? Future Tickets solves this by letting you schedule tickets to be created exactly when you need them.

How It Works

From any ticket, simply open the Future Tickets app in the right-hand apps pane.

• Pick a date and time for your future ticket to be created.
  
• Add a note for your future self explaining why you scheduled it.
  
• Select a ticket template to pre-fill all the details — including the ability to copy any fields from the original ticket.
  

Creating a ticket template is just like creating a standard Zendesk ticket: give it a name, set the details, and optionally choose which fields will copy from the original.

Features

• Precise scheduling — Set the exact date and time for a follow-up ticket to be automatically created.
  
• Notes to your future self — Add context so you remember why you scheduled it.
  
• Unlimited ticket templates — Define exactly what the new ticket will contain.
  
• Smart field copying — Copy any field values from the original ticket into the new one.
  
• Centralized tracking — View all past and upcoming scheduled tickets in one place.
  
• Granular access control — Decide which team members can create templates and schedules.

Why Use Future Tickets?

Whether it’s following up with a customer, scheduling a task for contract renewal, or planning a post-project review, Future Tickets ensures your follow-ups happen exactly when needed — without adding noise to today’s workload.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.