D3x AI Agent
D3x AI Agent drafts customer service communications for your hospitality business
About this app
D3x is an AI-powered hospitality platform that helps hotels automate guest communication and drive direct bookings. Trusted by hospitality businesses worldwide, D3x combines property-specific knowledge with advanced AI to deliver accurate, on-brand responses. Learn more at d3x.ai.
What This App Does
The D3x AI Agent integrates directly into the Zendesk ticket editor. A button appears in the Zendesk ticket editor. When clicked, the app reads the guest's latest message and conversation history, then generates a context-aware draft reply using your property's own knowledge base — trained on your specific business data, policies, and brand voice. The generated draft is inserted into the ticket reply editor for the agent to review, edit, and send.
Key Benefits
Faster response times — AI-generated draft replies reduce agent workload
Personalized responses — Replies are based on your hospitality business data and brand voice
Improved guest satisfaction — Consistent, accurate, and professional communications
Easy onboarding — No complex setup required beyond a D3x platform subscription
Data Handling & Privacy
This app accesses the following data from your Zendesk account to generate AI-powered draft responses:
Ticket subject and comments (including full conversation history)
Ticket requester email address
Zendesk account subdomain
Current agent's signature (if configured)
This data is sent to D3x's secure API for processing and is stored to improve response quality and for analytics purposes. Customer data is not shared with unauthorized third parties. For full details on how we handle and protect your data, see our Privacy Policy.
Détails de l’application
Comment l’installer
Prerequisites
You need an active D3x platform subscription. Sign up at d3x.ai if you don't have one.
Setup Steps
Configure your property in D3x — Log in to the D3x platform at d3x.ai and set up your hospitality property. Upload your knowledge base (FAQs, policies, property details) so the AI can generate accurate responses.
Register your Zendesk support email — contact D3x support at support@d3x.ai.
Install the app — Install the D3x AI Agent from the Zendesk Marketplace. No additional configuration is needed within Zendesk.
Verify the integration — Open any support ticket in Zendesk. Click the D3x AI Agent button in the ticket editor to generate a draft reply.
Troubleshooting
If you see "Provider email not configured," or "Provider email disabled," contact D3x support at support@d3x.ai to configure or re-enable your account.
For additional help, visit d3x.ai or email support@d3x.ai.
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