Asolvi is the leading provider of service management software for small and medium-sized enterprises (SMEs) in the field service industry in Europe.

Our Evatic product is particularly strong in Europe’s documents & imaging sector, where Evatic’s deep ties with manufacturers and resellers have spawned tools essential for MPS excellence.

With the Evatic Intelligence app for Zendesk support agents are given a window into Evatic, enabling them to identify and assign the correct machine to a ticket. Once a machine has been assigned support agents can see valuable insights about a machine, such as contract details, location and details of previous service visits.

This extra context helps support agents resolve tickets remotely without the need for a service visit.