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ChatGPT Word WandAI

The AI Copilot agents trust – a cost-effective alternative to Zendesk’s Advanced AI!

8 reviews

Installations

50+

Fonctionne avec

Support

Développeur

ChatGPT Word WandAI

About this app

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😍 What can Word WandAI do?

  • Reduce the amount of time agents spend working on tickets

  • n- Translate messages to and from any language

  • Standardize agent tone to your brand when communicating with customers

  • Increase professionalism and communication accuracy (remove spelling and grammar errors)

  • Improve CSAT by decreasing response, increasing communication quality and overall resolution times

  • Reduce new agent training cost and time to productivity

  • Increase agent productivity with AI assistance on every ticket!

Ask DHL - Use generative AI to automatically write a response based on the real-time tracking information from DHL.

🎥Quick demo

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🎉Key features*

Word WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. adjust language, text limit and/or tone).

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  • TLDR - Analyze the customer's message and provide a Too Long; Didn't Read summary.
  • ABC - Fix any Grammar or Spelling mistakes
  • Reword - Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized.
  • Yes - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”.
  • No - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”.
  • Questions - Analyzes the customer's mn- Ask AI - Craft a personalized response based on the information in your Zendesk Help Center.
  • Instruct - (Most powerful feature with endless usercases!), and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates.
  • Translate - Analyze the customer's or agent’s message and translate it into a different language.
  • 123 - Text Limit Setting -Adjust the text length of the response from the AI.n- World - Language Settings - Adjust the language that the AI will use with its response.
  • Zendesk - Message Source Setting - Adjust the source of the customer message - from Zendesk or 💳 How much does this cost?

Start with a free trial for 7 days.Our Growth plan starts around the same price as ChatGPT Plus.

✅Get started by clicking 'install'

Learn more at www.wordwandai.com and feel free to reach out to us with any questions via contact@wordwandai.com

Détails de l’application

Comment l’installer

If you have issues installing the app please contact us at contact@wordwandai.com

To install the Word WandAI, please follow the below instructions.

  • Click “Install” in the top-right corner of this screen.

  • Enable the OAuth Authentication (if prompted) and install the application

  • Leave the Admin Center and go into Zendesk Support

  • Complete a hard refresh of your web browser (CTRL+SHIFT+R) and log out/in of your Zendesk account

  • After installation, the Word WandAI icon will be available in the ticket and chat views for agents

To use Word Wand AI, please follow the below instructions.

  • Open a ticket you want to answer

  • Click on the small Word WandAI icon in the bottom bar of the rich text editor

  • A popup will appear. Click on the function you wish to perform.

  • Wait 2-5 seconds and the AI-generated message will appear.

Tip: If you want to enhance the AI’s response when using the Reword function, adjust the sentiment and tone conditions, and then click Reword My Reply.

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