Adherence

Key Features

• A dashboard where you can see which agent is working in which channels and groups in Zendesk

• Auto Select AUX code based on the channel/group name

• Physical overview on the work floor, by Integrating Kuando Busylights with Zendesk for multiple channels and/or groups, with the usage of the KuandoHUB application (Windows only) [download here] https://www.plenom.com/downloads/download-software/#

• Busylight notification

Use Cases

• In dashboard/work floor overview on adherence per channel/group

• Combine channels (or groups) together to create clusters

• See the current ticket an agent is working on

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

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Data Disclosure and Privacy

Data Accessed:

• Agent information (name, status, current activity)

• Channel and group assignments

• Current ticket information that agents are working on

• User configuration settings (AUX codes, channel/group mappings)

Data Usage:

• Display real-time dashboard showing agent adherence to channels and groups

• Automatically select AUX codes based on configured channel/group names

• Provide visual notifications via Kuando Busylight integration (optional, local only)

Data Storage:

• All configuration data (AUX codes, channel/group settings) is stored securely within your Zendesk instance

• No data is transmitted to external servers or third parties

• Busylight integration communicates locally with the KuandoHUB application only

Purpose:

This app accesses and uses your Zendesk data solely to provide adherence monitoring and management functionality within your organization. All data remains within your Zendesk environment and is not shared externally.