Passer directement au contenu principal

Nouveau

Article Feedback

Collect and manage detailed feedback on Help Center articles

Pas de notes

Laisser un avis

Fonctionne avec

Support

Développeur

Lotus Themes

About this app

Article Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing.

Key Features

  • Feedback Widget: Embeds in your Help Center articles to collect visitor feedback
  • Centralized Dashboard: View and manage all feedback from your Agent Workspace
  • Search & Filter: Find feedback by article name, status, locale, or content
  • Status Management: Mark feedback as open or closed to track resolution
  • Multi-Brand Support: Works seamlessly with multiple Zendesk brands

How it works

  1. Visitors submit feedback through a widget on Help Center articles

  2. Feedback is stored securely in Zendesk Custom Objects

  3. Agents view and manage feedback in the Support interface

  4. Search and filter tools help identify common issues

  5. Update feedback status to track improvements

Data Privacy

All data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.

This app collects and stores the following data:

  • Article information: Article IDs, names, URLs, and locales
  • Feedback content: User-submitted feedback text
  • User information: Email addresses (optional, if provided by users)
  • Metadata: Submission timestamps and Help Center origins

Requirements

  • Zendesk Support account with admin access

  • OAuth authorization for API access

  • Custom Objects enabled in your Zendesk instance

Support

For help or questions, you can contact us at hello@lotusthemes.com

Détails de l’application

Comment l’installer

Before You Begin

  1. Ensure you have admin access to your Zendesk account

  2. Verify that Custom Objects is enabled in your Zendesk instance

  3. Have access to your Help Center theme editor

Installation Steps

1. Install the App

Click the Install button above to add the app to your Zendesk Support interface.

2. Set Up Custom Object

The app will automatically create a custom object called zd_article_feedback to store feedback records. If this doesn't happen automatically:

  1. Navigate to Admin Center > Objects and rules > Custom objects

  2. Check if zd_article_feedback exists

  3. If not, the app will prompt you to create it

3. Install the Help Center Widget (Required)

To collect feedback from visitors, you need to add the widget to your Help Center:

  1. Go to Guide Admin > Customize design > Edit theme

  2. Edit your article template (usually article_page.hbs)

  3. Edit the footer or script template and add:

html<link href="https://lotus-article-feedback.up.railway.app/widget/article-feedback.css" rel="stylesheet" /><script src="https://lotus-article-feedback.up.railway.app/widget/article-feedback.js"></script><script> ArticleFeedbackWidget.init()</script>

  • Publish your theme changes

    • That's it!

    Once installed, the app will appear in your Agent Workspace. Visit any Help Center article to see the feedback widget in action.

    Laisser un avis

    Partagez votre expérience avec le reste de la communauté Zendesk

    .zendesk.com

    Plus d’applications par Lotus Themes

    Attachments Plus

    Displays all attachments and links of the ticket

    Free

    Attachments Pro

    The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization.

    Free 14-day trial

    Help Center Health Check

    Find broken links, broken images, and accessibility issues in your Help Center. Know your knowledge base is healthy.

    $29.00 per month