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Semantiks Agent

Your AI Agent for automating FAQs, tickets, escalations & support tasks.

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Développeur

Semantiks

About this app

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Semantiks Agent

The Semantiks Agent is an AI assistant that answers FAQs, creates tickets, escalates conversations, and automates tasks through integrations.

It has the capability to direct tickets to specific teams and summarizes conversations to provide context. When creating tickets, it can pass specific tags to trigger automations in Zendesk. Plus, it keeps escalated conversations in the same channel, offering a seamless experience for your customers.

With a 10-minute setup and the Semantiks Console for easy development, tracking, and real-time customization, it supports every step of the customer journey—from pre-sales to post-sale support. We offer flexible pricing and no forced time contracts.

Détails de l’application

Comment l’installer

Installation Instructions

  1. Access Semantiks Console: Go to www.semantiks.com to start the onboarding process
  2. Create Account: Sign up and follow the guided onboarding steps
  3. Configure Zendesk Integration:

    • Navigate to the Channels menu

    • Select Zendesk integration

    • Enter your Conversation API key

    • Provide your channel details

  4. Verify Connection: Ensure the integration is working by checking the connection status

Need help? Visit our website at www.semantiks.com or contact our support team.

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