Syncly

Syncly provides holistic visibility based on everyday customer interactions with the help of AI. With seamless integrations across various customer communication tools (Zendesk, Gorgias, Slack, Intercom, Gong, Front, CSV files etc.), Syncly ingests and categorized customer feedback automatically.

• Syncly can pinpoint positive and negative sentiment drivers, and provide instant action items to address the issues at stake based on your data.

• With AI powered Smart Insight, you can identify the most critical issues at each stage of the user journey without having to manually read each and every customer interaction.

• With Syncly’s Customer AI, you can monitor sentiment trends by account and by individual user, proactively engaging unhappy customers that need their issues resolved before they become at risk.

• Syncly allows you to share analyses, charts, graphs, and action items across the organization, breaking down silos and promoting unified customer visibility.

Data Privacy & Security

At Syncly, we prioritize the security and privacy of your customer data. We implement industry-standard measures to ensure your data is handled responsibly and protected against unauthorized access.

• Data Handling: All customer feedback and interaction data ingested by Syncly is used solely for the purpose of providing sentiment analysis and actionable insights. We do not sell or share your data with third parties for marketing purposes.
• Encryption: Data in transit is encrypted using TLS 1.2+ protocols, and data at rest is secured with AES-256 encryption standards to prevent interception or tampering.

For more detailed information on our security practices and how we manage your data, please review our full Privacy Policy at https://syncly.app/privacy.

Try Syncly for free and elevate the experience of your customers!