What’s New at Zendesk: May 2017 – Europe



We recently added a number of new features that help improve the customer experience, provide agents with more context, and allow admins to manage teams at scale.

Join us for the next “What’s New” quarterly webinar, where the Zendesk Product Marketing team will walk you through these exciting product updates. During this 60-minute session, you’ll get an overview of the latest features and tips on how you can start using them.

Among the highlights:

● An introduction to Guide, the evolution of Help Center into a powerful knowledge base
● Support app updates – including a convenient, new location for Editor Apps and    improved data syncing from JIRA and Salesforce
● Callback from Queue, a new Zendesk Talk feature that allows callers to opt out of    waiting and request a callback instead
● The first-ever Zendesk Certification, which offers recognition and official validation of    Zendesk Support knowledge

We’re offering two other regional sessions for this webinar:


Please check out the What’s New page for the latest product updates.

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Presented by

Presented by Zendesk Product Marketing Team: ● Tim Nguyen ● Anthony Okumura ● Liliya Apostolova ● Emily Vince