What’s New at Zendesk: March 2018 – Europe
We’ve recently added a number of new features that make it easier to customize the agent experience, gain additional insight into your team’s performance, and serve customers more intelligently.
Join the Zendesk Product Marketing team and a special guest from our Product Management team for an in-depth look at what’s new in your Zendesk. In this 45 minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them.
Here’s a sneak peek of what we’ll cover:
● New ways to drive support efficiencies by surfacing relevant apps to your agents with App Permissioning
● Intelligent ways to serve your customers in new places and languages with Answer Bot
● How to keep a close eye on team performance with Agent Status Metrics for Chat and Agent Analytics in Message
● Ways to integrate data from Zendesk Talk and build your own wallboards with our new Dashboard API
We’re offering two other regional sessions of this webinar:
Check out our What’s New page to get more details about our latest product releases.
Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.
Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he hates those.
Kiran Max Weber
Kiran Max Weber is a Product Manager at Zendesk. His team powers the magic behind Support’s core ticketing functionality.
Thanks for registering! Check your inbox for an email with your unique registration confirmation.
Clean up your Zendesk Account – Europe
Do you have a growing or unorganised Zendesk in need of some…
Upgrade your phone support with Zendesk Talk
If you’re like most customer service teams, you’re investing in new, digital…