What’s New at Zendesk: August 2017 – Americas

Available On-Demand


We’ve recently added a number of new features that provide faster, more intelligent ways for you to chat, message, and support your customers.

Join our GMs of Chat & Guide for an in-depth look at what’s new in your Zendesk. In this 45-minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them.

Here’s a closer look at what you’ll learn:

● Pair customers with your most skilled agent with skill-based routing for Chat
● Support your customers on their favorite messaging apps with Zendesk Message
● Improve your self-service effectiveness with machine learning
● Measure the ROI of Chat and increase sales with conversion tracking
● Provide differentiated services to your VIP Talk customers with Priority Numbers
● Allow customers to contact you over their preferred channel with contact options for    Web Widget

We’re offering two other regional sessions for this webinar:


Please check out the What’s New page for the latest product updates.

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Presented by Zendesk Product Team: Caitlin Henehan Caitlin is the VP, GM of Chat at Zendesk. Her team builds products to connect with customers in a fast and responsive way. Jason Maynard Jason is the VP, GM of Guide and Data Products at Zendesk. He heads up a team that builds products designed to unravel the complexity of customer relationships through data. Andrew Forbes Andrew is a Product Marketing Manager at Zendesk who loves to help companies measure and understand the entire customer experience.