Tapping your entire team for smarter self-service – Europe

Available On-Demand


It’s no secret that self-service has become the preferred support channel by customers and businesses. As institutional knowledge builds up, adopting a smarter self-service approach is crucial in providing seamless experiences across your customers, agents, and knowledge teams.

Join these domain experts, Jason Maynard, VP and GM at Zendesk, and Brian Cantor, Principal Analyst at CCW Digital, in this recorded session with live Q&A, so you can:

● Craft a cohesive self-service technology strategy
● Gain best practices to empower knowledge teams with better tools and workflows
● See how new Guide Enterprise features can help you create a seamless experience across customers, agents, and knowledge teams

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Jason Maynard

VP and GM, Zendesk

Brian Cantor

Principal Analyst, CCW Digital