Tapping your entire team for smarter self-service
It’s no secret that self-service has become the preferred support channel by customers and businesses. As institutional knowledge builds up, adopting a smarter self-service approach is crucial in providing seamless experiences across your customers, agents, and knowledge teams.
Join these domain experts, Jason Maynard, VP and GM at Zendesk, and Brian Cantor, Principal Analyst at CCW Digital, in this recorded session so you can:
● Craft a cohesive self-service technology strategy
● Gain best practices to empower knowledge teams with better tools and workflows
● See how new Guide Enterprise features can help you create a seamless experience across customers, agents, and knowledge teams
VP and GM, Zendesk
Principal Analyst, CCW Digital
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