Full Circle: Get the most out of your omnichannel support strategy – Europe
Providing seamless support across multiple channels has become a top differentiator for companies in today’s fast-paced world of multi-device consumers. It’s a trend that places more responsibility on your customer support team than ever before – and that requires a more strategic use of your tools.
Join our Customer Success team to learn best practices for managing your omnichannel support strategy with The Zendesk Suite. We’ll cover topics such as:
● Presenting the right channels to your customers at the right time in their journey
● Training and staffing your agents across live channels like chat and phone
● Tips for improving the performance of your live channels and self-service options
All told, we’ll guide you through the steps for improving customer satisfaction and brand loyalty while also maximizing your team’s efficiency.
Olena Sosyedova, Customer Success
Ivana Milkovic, Customer Success
Thanks for registering! Check your inbox for an email with your unique link to the webinar.
Clean up your Zendesk Account
Do you have a growing or unorganized Zendesk in need of some spring cleaning? It happens…
(Measure up!) Benchmarks for customer support organizations - Europe
Do you know the benchmark standards for optimal customer support? With data collected from 45,000 Zendesk…