Customer Service Trends – Faster, Cheaper, and More Human – Americas
Customers want service that is both fast and human. Those two ideas might seem at odds with each other, but the customer is always right. Right?
You don’t have to take our word for it, hear from the experts at Forrester Research. Hear from Ian Jacobs, Principal Analyst at Forrester, as he dives into an array of issues having an impact on today’s customer support organizations.
In this webinar, we cover:
● The current state of marketing dynamics
● The growth and complexity of channel proliferation
● Customer service trends having a new impact
● Leveraging AI to combat mediocrity
Ian Jacobs - Principal Analyst, Forrester
Mark Bloom - Dir., Product Marketing, Zendesk
Thanks for registering! Check your inbox for an email with your unique link to the webinar.
Zendesk on Zendesk: How we provide multichannel support at scale
Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind…
Quantifying the business impact of customer service in Singapore
Customers will inevitably contact customer support in search of answers for their questions–that’s a given, but…