Open Source Ticket System
Open Source Ticket System vs. Open API Ticket System
Instead of offering an open source ticket system, Zendesks engineers focus on our open API ticket system. An open source ticket system often is not professionally maintained and may lack the professional support you will need. With Zendesk, you can count on open communication with any 3rd party developer who wants to use our APIs to create new integrations for the Zendesk help desk software platform.
How an Open API Ticket System can benefit your business
Open APIs enhance your support ticket system functionality by adding custom applications and integrations with great web apps like Twitter, Mailchimp, Get Satisfaction, among many others. For example, you can track how your customers navigate your help desk using Google Analytics, or combine remote support from LogMeIn with your Zendesk ticketing system.
Zendesks mail API allows users to import backlogged tickets from existing email programs and submit tickets from non-Zendesk applications. The widget API can display external data onto your help desk and foster speedy communication between your servers and your Zendesk. Remote Authentication gives you the freedom to authenticate customer support agents on your own domain, rather than forcing them to have a seperate login and password in Zendesk.
Interested in how companies like Groupon, Lonely Planet, Foursquare & many other businesses use Zendesks ticketing system? Click here to read unique customer stories
Zendesks ticketing system provides customers with ticket management tools, and highly configurable forums, knowledge base, and FAQs.
Inside your Zendesk, you will already be setup with many customer support best practice workflow tools, including macros and triggers. Furthermore, Zendesk automatically works with your email so you can stop digging through your inbox and start engaging with your customers.
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