How Spartan Race leads the pack in self-service
As its races rapidly took the world by storm, Spartan Race – the world’s largest participant sport – turned to Zendesk to scale its support efficiently for its 1MM+ participants. With high seasonality and ticket volume surges before its 200+ global races, Zendesk Guide and Answer Bot was the perfect solution for providing world-class support to die-hard fans and prospective racers, across 42+ countries.
In this webinar you will:
● See how Zendesk helped Spartan Race dramatically reduce one-touch tickets while boosting agent morale
● Learn how Spartan Race extended its live chat by 3 extra hours every day, due to realized time savings
● Gain actionable tips for building and measuring a successful automated self-service foundation
Aja Varney is the Director of Customer Service at Spartan, where she leads a global team focused on facilitating an outstanding customer experience worldwide. She enjoys representing the voice of the customer while designing best practices, new workflows and service priorities.
Fernanda Chouza is a Product Marketing Manager for Guide and AI at Zendesk. Her team builds products designed to drive better customer experiences through self-service and automation.