Technical documentation authoring tools

Most customers try to resolve a problem themselves before getting in touch. Today's technical documentation authoring tools enable you to see the journey of your customer through web pages, help center articles, and community posts before they get to you. This enables you to create a ticket for a user with better documentation, therefore resolving technical difficulties faster and easier.

With Zendesk Support, you can create a trigger that will automatically assign tickets to that specialized group or agent whenever customers write in from that particular channel. This removes the manual work and potential errors from agents passing tickets around.

Une approche différente

En utilisant des formulaires de ticket uniques pour les différents types de demandes des clients, vous pouvez vous assurer que ces demandes sont transmises au service ou à l’agent pertinent. Et comme les agents disposent de plus de détails au sujet du problème spécifique de chaque client, cela représente des gains de temps pour les agents ET les clients.

Profitez des avantages

Zendesk Support is:

  • Multichannel: Seriously. Email, social, chat, talk, text
  • Multilingual: Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand: Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk