Logiciel de service d’assistance informatique
What is IT service desk software?
Just like your customers, your employees have expectations too. Zendesk helps businesses deliver the best experiences to their customers and employees. With Zendesk, internal teams like IT can create consumer-like experiences for your employees that are easy, reliable, and productive. Because when businesses make their employees a priority, employees work harder in return.
Engage your employees
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Implement and optimize
- Provide your team with a robust knowledge base that centralizes all your institutional knowledge with Zendesk Guide. Employees can help themselves and find answers to common questions quicker. So your team can scale support with self-service, protecting your team's resources for more complex employee issues.
- Zendesk apps help improve efficiency by giving teams the ability to integrate applications, systems, and employee interactions within Zendesk Support. As a result, teams can easily access the systems they use for faster, more contextually relevant and productive employee experiences.
- Answer Bot helps teams deflect tickets and scale support across the organization, while giving employees the fast responses they expect.
- Zendesk Support offers automation tools such as macros and triggers, to streamline support for repetitive questions. An example could be setting up automated email reminders automated email reminders around password security, or setting up a trigger to let employees know that their issue is being escalated.
- Zendesk Explore provides a way for IT teams to identify actionable insights to analyze trends, response times, and satisfaction scores. This information empowers your team to identify underlying problems and opportunities to improve team performance.
Champion your squad
With Zendesk IT helpdesk service your business has everything you need in one place for a better employee experience.Commencez votre essai gratuit
More helpful IT help desk resources
The benefits of an IT helpdesk service are almost unlimited. Learn more about how service desks can help you give your users the best support.