Logiciel de tickets de problèmes gratuit
It's like nightvision goggles for your customer service team
The trouble with trouble ticket software your teams are still flying blind. Without all the details up-front, your help desk agents have to read between the lines, be mind-readers, magicians, psychologists, parents, and have the patience of Job.
Zendesk Support's ticketing systems offer more action and less talk, delivering real-time solutions to solve customer tickets, trouble tickets, and manage customer engagement.
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- Initiate workflow triggered by ticket changes or time-based conditions
- Create and share their own macros in order to quickly respond with a standard response and set of actions to common response
- Respond to customer requests even when away from the office
- Connect your favorite business tools. Bring customer context and information to where it’s needed in Zendesk Support or connect Support information into your business
Ce n’est pas tout ce que nous avons à dire à ce sujet. Regardez ci-dessous.
There’s a lot more where this came from. Keep exploring the world of free trouble ticket software, global customer support, and agent efficiency.