Free ticketing software trial
How can a free ticketing software trial help your team?
A ticketing system takes customer requests for support and creates an automated customer service ticket to track each request. Customers face an ever-growing number of channels customers use for service—including social media, email, and live chat—so providing consistent service can be a challenge.
Grab a free ticketing system trial of Zendesk Support to help your channels “talk” to each other, eliminating the information silos between channels to make sure multiple support agents don’t respond to the same customer.
Your seamless support team
Zendesk Support takes your support team’s guesswork out of managing their responsibilities by using:
- Support’s business rules which start a process based on ticket changes or time-based conditions
- Built-in best practices that can be customized to fit any workflow
- Customizable views enable agents to see their customer queue based on ticket status, assignee, group, and other conditions
- Dynamic request forms which give employees the right context without delay in assisting a customer
- The ability to CC coworkers on tickets and share specific information using internal notes
- Live editing which shows who is viewing a ticket and any changes they make in real time
- Support’s mobile functionality which lets employees handle tickets when they are away from their desks
Customization and powerful insights
Rich, actionable data is also a click away in Zendesk Support’s easy-to-navigate interface. Using customer analytics and machine learning, your support team can deliver personalized service and understand your customers better than before. Your business will have the ability to predict customer satisfaction, measure performance, and uncover insights that can help your business achieve a higher caliber of customer service than ever before.
Choose your version
Zendesk Support includes multi-channel support in more than 40 languages and the ability to customize your help desk design to match your brand for global recognition. Support help desk software also allows you to:
- Set business hours
- Track time spent on tickets
- Enact service-level agreements that will keep you on the path to meeting your company’s commitments
Support your team with Zendesk’s ticketing system
Zendesk Support is the help desk software your team needs for seamless customer service. Our ticketing system software integrates with tools your team already uses—and even more you haven’t even discovered yet from Zendesk. And when you choose Support, the Zendesk Advocate will be at your side to help you solve problems over the phone, via email, and through live chat. It’s time to power up your customer service game with Zendesk Support.Try your Zendesk Support free trial today
We have more to say about this. Have a look below.
Our cups runneth over with key information for your business. Keep exploring the world of free ticketing systems, global help desks, and ticket management.