Free Online Ticketing System
Slack scales their online ticketing support system
We all have a limited amount of time. If someone is taking some of that time to write about a success or failure related to our products, it is incumbent on us to take the time as people to form that relationship with them. Then, we must do our best, to get them to where they need to be.
Slack was determined to build closer relationships with their customers. Slack's philosophy is that when a person takes the time to contact them, they deserve a human conversation. Therefore, Rayl at Slack, equipped her team with Zendesk Support, initially as a free online ticketing system, before Slack celebrated its first birthday.
The inside scoop
In the two years since launching Support, Slack has grown to serve 2.7 million active daily users. Each week, their Help Center receives 100,000 hits. Rayl’s 60 agents field as many as 60,000 tickets, and respond to 20,000 tweets, per month.
Flexibility to scale
Magical ticket ride
How Zendesk helps
Support’s analytics identified which tickets had the longest turnaround time and arranged for training programs that addressed the difficult ticket types.
Zendesk Support offers a free trial so you can experience the same benefits that Slack does. Without tying up a bunch of time or money.
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There’s a lot more where this came from. Keep exploring the world of free online ticketing systems, global help desks, and help desk software.