Drupal ticketing system
What's better than a Drupal ticketing system? This video.
The life of a customer support agent can be very glamorous: Mixing and mingling with a vast array of society, wearing fancy headsets, having the last word when it comes to problem-solving... Sarcasm aside, the truth is that sometimes the job is a bit repetitive. The best ticketing system can free up your agents to work on the tickets that are...well a bit more titillating.
Zendesk is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns.
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The customer never sleeps
- All support requests, whether their chats, phone calls, Tweets, or emails, are stored in the online ticket system as tickets
- An issue tracking system, so the support team can view the big picture of an issue
- Streamlines of support operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations
- Native mobile apps so agents can respond to customer requests even when they’re away from their desks and the office
We're more than just a pretty face. Take a look under the hood to see what we're really made of.Schedule your free demo here.
We have more to say about Drupal systems.
There’s a lot more where this came from. Keep exploring the world of Drupal ticketing systems, global help desk software, and email ticketing.