Customer Service Software for Small Business
Generating outstanding small business customer service
When you have a challenging job to do, you need the best possible tool for the job. Your customer service agents work especially hard, but if systems are keeping them from being their most effective, hard work doesn't always equate to productive work. It may be time to re-think the customer relationship management (CRM) software you're using. Your small business customers will be very happy.
Relationships with clients can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.
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- Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer
- Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation
- Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are
- Ticket forms. Effective request forms quickly give agents the right context, so they’re prepared to offer personalized customer support
If you're looking for the perfect family of products, try a free trial of Zendesk today.Pour que chaque interaction avec les clients compte
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There’s a lot more where this came from. Keep exploring the world of customer service software for small businesses, CRM, and email ticketing.