Customer Service Software for Small Business

Customer Service Software for Small Business

Generating outstanding small business customer service

When you have a challenging job to do, you need the best possible tool for the job. Your customer service agents work especially hard, but if systems are keeping them from being their most effective, hard work doesn't always equate to productive work. It may be time to re-think the customer relationship management (CRM) software you're using. Your small business customers will be very happy.

Relationships with clients can be complex, but the tools to manage them shouldn’t be. Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.

The inside scoop

Zendesk Support provides call centers with a help desk software they need to see the forest through the trees. All this, along with a superior knowledge base to achieve maximum productivity with minimum wasted effort.

Enjoy the benefits

The benefits of a strong customer service database software:
  • Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer
  • Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation
  • Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are
  • Ticket forms. Effective request forms quickly give agents the right context, so they’re prepared to offer personalized customer support

Next steps

If you're looking for the perfect family of products, try a free trial of Zendesk today.

Make every customer interaction count

See which Zendesk plan works best for you.