Customer Service Software Free

Customer service software free

Have your call center agents go out on a limb for outstanding customer service

If you have a challenging job to do, why wouldn't you use the perfect available tool for the task? Your customer service agents work very hard, but if systems are preventing them from being their most productive, hard work might not equal efficient work.

It may be time to reconsider your customer relationship management (CRM) software and choose Zendesk. Your customers will benefit and thank you later.

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The Zendesk Support ticketing system acts as a shared inbox for all your customers’ questions. No matter what channel the customer uses to contact the company—email, live chat, Twitter, etc.—the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

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If your company's support agents have the right tools, they are more likely to be efficient, and in turn, your customer service is bound to improve—along with your company’s bottom line.

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The benefits of a strong customer service software:
  • All support requests, whether their live chats, phone calls or emails, are stored in the online ticket system as tickets
  • A support ticket system also enables the collection of data which can be used to improve a company’s support team as a whole
  • All customer data is searchable, including tickets, knowledge base articles, forum posts and more

Étapes suivantes

If you're looking for the perfect customer service experience, having the right tools is a must. Try a free trial of Zendesk today.

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