Zendesk is also amazing for reporting and analytic purposes where you can benchmark your customer satisfaction ratings and support team performance against your targets and even your competitors’ ratings. Where Jira is best for managing projects, like the software development cycle, Zendesk is far superior for end-user communication with full customer service portal and ticketing capabilities.
If you just don't want to give up JIRA, no worries, Support integrates with Atlassian, as well as with 100+ other integrations, such as Salesforce, Google Apps, FreshBooks, and WordPress. Choose Support to enhance customer service, including measuring effectiveness and keeping on top of tickets from anywhere, on any device. Zendesk Support is easy to use, packs robust features, delivers positive customer support interactions in one place, and is offered at a single price point.
Support is the most widely-used solution designed for tracking, prioritizing, and solving customer support tickets and includes features and functionality that make us the ideal choice compared to JIRA:
- Flexible ticket management with automated workflow
- Omnichannel support that includes email, web, phone, chat, social media, and SMS
- Mobile support for iPhone, iPad, and Android apps
- Robust real-time reporting and advanced analytics dashboard for time tracking
- Customer facing web interface that you can easily brand