The Value of offering support inside your mobile app

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

Fill the self-service gap

Forrester: Transform the Contact Center for Customer Service Excellence

Guided demo of Zendesk Chat

<5 min.

Gartner’s 2017 Magic Quadrant for CRM | Zendesk

Agent Experience Guide

Agent Life Cycle Guide

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

Customer service: turning transactions into relationships

Schedules in Zendesk Support

Why CX, Why Now?

How to Deliver Better Customer Service This Year

2017 retail and ecommerce customer service trends

A Zendesk cheat sheet for picking your support solution

<5 min.

Zendesk research: analytics

Zendesk research: retail and the holidays

<5 min.

Zendesk research: customer satisfaction

Zendesk research: customer self-service

Zendesk research: operational benchmarking

Zendesk research: live chat

Zendesk research: Net Promoter Score® (NPS)

Zendesk research: behavioral cues

Customer engagement with agile customer care

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