Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella Connect and Zendesk to improve agent engagement and performance and drive a better customer experience.
In this webinar, you will:
- Learn the importance of having robust customer feedback data and seamless methods to collect that data
- Hear about how Harry’s rolled out an agent coaching and QA program that improved overall CSAT / CES
- Understand how you can leverage customer service to drive product innovation
- Learn more about the leading customer support solutions from Stella Connect and Zendesk and how they are leveraged by Harry’s
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