Offrez une expérience multicanal d’excellence

Offrez une expérience multicanal d’excellence

Forgez de meilleures relations

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Communiquez avec vos clients dans le moment

Découvrez comment vous lancer avec un modèle multicanal.

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Offrez une expérience multicanal d’excellence

Et si on parlait ?

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

Ressources supplémentaires

  • L’histoire de Le Tote

    Le Tote a incorporé un centre d’aide et Zendesk Chat dans son application afin d’offrir une expérience client d’excellence sans faire exploser les coûts.

    En savoir plus >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    En savoir plus >

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    En savoir plus >

    Get help with a support question or ask a question from the community.

    En savoir plus >