CX Innovation
Consumers want generative AI and know it will change their service experiences
Generative artificial intelligence has taken the world by storm, sparking conversations about how it will change…
Latest stories
Zendesk Head of AI on the promise and pitfalls of generative AI
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2
At Zendesk, we know that customers want honest feedback before they use a product or service.…
NRF 2023: The time is now for retailers to drive more immersive experiences
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 1
The last several years have brought about not only constant change, but immense change – this…
Zendesk Partner Awards: Celebrating our 2022 Winners
Today, we announced our annual Partner Awards, which showcases leading businesses around the world who demonstrate…