CX Innovation

Zendesk enhances partnerships with Slack and Zoom

The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…

Latest stories

No and low code technology is revolutionizing software development

No and low code technology is revolutionizing software development

Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…

New Zendesk app powers CX agents on the go

New Zendesk app powers CX agents on the go

With 62% of customers willing to switch to a competitor if they do not get the…

Meet Zendesk’s new engineering leadership

Meet Zendesk’s new engineering leadership

Developing new products at scale that engage customers through an exceptional and simple user experience requires…

Turning AI into purposeful platforms for customers

Turning AI into purposeful platforms for customers

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

The New Dynamic Duo: How CX and Product Can Double Growth

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

Zendesk for Employee Experience: applying CX strategies for better internal support

Zendesk for Employee Experience: applying CX strategies for better internal support

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

New State of Sales research reveals key factors that boost connection between teams

New State of Sales research reveals key factors that boost connection between teams

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

Zendesk obtains ISO 27701 accreditation

Zendesk obtains ISO 27701 accreditation

Trust is one of our core values at Zendesk and we’re always working to deliver products…