Netomi is the first continuous-learning AI platform for customer service - enabling enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience.
Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.
With the Netomi platform you can:
Build a workforce multiplier, the smart way
- Automate up to 50% or more of incoming tickets, while augmenting the remaining issues
- Give time back to customers and agents so they can focus on more meaningful work
- Get smarter and more attuned with your customers as your AI keeps learning
- Deliver consistent resolutions across your customer base
Listen and resolve — don’t merely respond
- Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU
- Resolve general and account-specific inquiries (take repetitive and expensive tickets away from agent’s daily workload)
Conveniently engage your customers where they are active (email, social, chat)
- Respond immediately with 24/7 availability on channels that matter
- Speed up resolution time with AI that assists agents
Identify issues even before your customers do
- Anticipate issues by connecting your data and systems and identifying event abnormalities
- Contact your customers before they even reach out with notifications
Régions
Global
Type de partenaire
App Developer