I’ve been working as a Zendesk consultant for the past 7 years and I love what I do.
I help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.
If you are an existing user - I recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, I will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.
If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What is your scope of work?
After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.
I’ve built 40+ apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.
I also do Zendesk Sunshine - the new data sorting feature. Check out my app.
I love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.
Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.
Check out my website for use cases and more CS googies.