The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport

• Create or Update Zendesk tickets within Slack

• Receive real-time notifications on Zendesk tickets within Slack

• Deploy Answer Bot in Slack to enable self service

• Connect agents to experts with Side Conversations

Simplify support workflows and collaboration

• With this integration, Slack users can create or update Zendesk tickets directly from within Slack

Stay up to date with current activity

• Notify Slack Channels in real-time from Zendesk triggers

Scale support with self-service

• Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue

Connect Agents with Experts

• Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations

By enabling this app, You agree to the Built by Zendesk Terms of Use