Allemagne
Job Openings
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Customer Success Consultant, German Speaking (Cologne office)
We are experiencing fantastic growth and are continually growing our EMEA Customer Success team. Right now we're be looking for another German speaking team member to focus on our DACH accounts being based in our Cologne office.About the role:Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We ensure customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.Responsibilities:· Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective· Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations· Partner with innovative, fast growing customers to optimize and transform support strategies· Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology· Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go· Perform issue identification, communication, and resolution for moderately complex issues· Simultaneously prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer baseCharacteristics:· Energized by working collaboratively to evolve and optimize a customer program· Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience· Proven ability to develop relationships quickly· Ability to manage concurrent projects and customers at one timeItems we'll be looking for in your CV and assessing you on include:· 3+ years Customer Success or similar enterprise technology/ SaaS consulting role· Fluent German AND English (written and verbal to business level)· Professional strategic consulting experience, ideally in a customer-facing role· Experience in user adoption, renewals, churn, client retention, CSAT measurement· Portfolio management experience and risk mitigation· Good understanding of support process and infrastructure· Excellent instincts and ability to interface at User/ Manager/ Head of/ C-Level with ease· Excellent verbal and written communication skills· Highly client centricNice to have:· Familiarity of or experience using Zendesk solutions#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Marketing Intern
Zendesk is looking for a smart and creative Marketing working student or intern to join us in our Berlin office. You will work closely with our Central & EMEA Marketing team to support activities, campaigns and initiatives across our DACH region!What you get to do every day:
- Help us deliver great Marketing campaigns in the DACH region: Learn the full Marketing Mix and executing campaigns from start to finish
- Events: Become an Certain Event Tool expert, set up events registration pages, manage registrations, organise and help manage events on-site.
- Marketing automation & tracking: manage list uploads, enhancing & cleansing of lists from all Marketing activities, such as Direct Mail campaigns, events, etc.
- Swag & Give Aways: research, order and send out swag & give aways, e.g.for events
- Marketing procurement support: hand in and monitor contract reviews, PO orders & invoicing with our Marketing suppliers
- Office management support: help make the Berlin office a great place to work
- CSR: execute and manage Corporate Social Responsibility Programs in Germany
- Develop the skills to become a tech marketer
- Learn the process of running campaigns from start to finish
What you bring to the role:
- Passionate and driven about Marketing, cloud based technology, B2B business, technology trends
- Creativity and confidence to try & test new ideas
- Collaborative, upbeat, and a fast learner willing to jump in to our team, fast-paced projects and have fun
- Stamina and drive to always push yourself to improve and innovate
- Pro-active & hands-on approach
- Completed first 3 semesters of your business or Marketing degree or another subject
- Microsoft Office, Mac & Google Suite proficient
- German and English speaking
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Web Developer, EMEA - Fluent German & English required
We are looking for a talented web developer to work across the websites and microsites serving our EMEA markets. You will be an integral part of the EMEA marketing team and working very closely with our fantastic HQ web marketing team.This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have an eye for design, sharp development skills, and an analytical mind.Responsibilities:
- Create and test new pages or features launching on the European marketing domains (.de, .es, .co.uk … and campaign microsites), including integrations with marketing automation, CRM, analytics, and other systems.
- Discover, diagnose and resolve issues as they emerge (or even better: before they do) on the EMEA websites, as well as on the .com detail any risks and assumptions.
- Participate in architecture and technical discussions with web engineers based in the headquarters.
- Collaborate with marketers, designers, content specialists, and engineers in a fast-paced environment.
- Help align projects from concept through development, QA, staging, and production deployment.
- Execute A/B tests on our EMEA web properties to prove or disprove hypotheses and improve conversion rates.
Skills we are looking for:
- A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
- Experience creating and managing web pages and web page templates in a content management system (Wordpress preferred).
- Experience with cross-platform, cross-browser development.
- Git / Github experience, comfortable handling complex merges with frequent regularity.
- Expert knowledge of performance optimisation and how it impacts user behaviour and conversion.
- Hands-on experience with web optimisation tools (Optimizely preferred).
- Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Sketch, Photoshop and Illustrator.
- Knowledge of a full web technology stack (NodeJS knowledge would be nice but not a requirement).
- Experience with an end-to-end library testing frameworks.
- Experience with Puppeteer, Nightmare, or Phantom would be welcome but not an absolute requirement.
- Excellent verbal and written communication skills.
- You are fluent in German (native speaker preferred) and English.
- Passion for design, user experience, marketing, and information architecture.
- Bachelor’s degree, computer science preferred.
Personality and Soft Skills we are looking for:
- You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, collaborative, with communicative energy.
- You have excellent great problem-solving skills.
- You are intuitive and analytical.
- You will be the kind of person who can think big, get stuff done and has fun.
- You have strong verbal and written communication skills. Don’t worry, you won’t be asked to write novels. But you will need to communicate clearly to (and be understood by) different types of audiences within the company (technical and non-technical).
- The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
- You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Regional Solution Consultant - DACH, Russia & CEE (Cologne Office)
Who we are:Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up! We're looking for a new team member to be based in either our Cologne or London officeWe're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful.What will you do?The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!Required:
- End to end presales/ solutions consulting discovery on high net worth deals
- Fluency in English and German (to business-level; written and verbal). Fluent Russian would be a super nice to have but not essential
- Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
- Experience mapping RFI/RFP requirements to software solutions
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Ability to collaborate across the business where required
- High level of skill around integrating SaaS applications
- Cloud service experience
- Willing to travel
- Previous consulting experience implementing enterprise class software solutions
- In-depth knowledge of either CX solutions, Customer Service Software, ITSM, data warehousing & business intelligence
- Obvious passion and people skills
#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Account Executive, Germany (Berlin)
We are seeking a high-performing Senior Account Executive to be based in Berlin. This person will be responsible for creating, managing and closing opportunities within a territory (DACH region). This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.Responsibilities
- Exceed activity, pipeline, and revenue goals on a quarterly basis
- Continually build pipeline of new business, upsell, and cross-sell opportunities
- Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Develop and manage relationships with prospects and accounts in your territory
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
- Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Requirements
- Experience selling to director/VP level leaders
- 5+ years of software selling experience; SaaS experience preferred
- Outbound prospecting experience a plus
- Consistent track record of success vs quota
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce.com
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Account Executive, Germany (Cologne)
We are seeking a high-performing Senior Account Executive to be based in Cologne. This person will be responsible for creating, managing and closing opportunities within a territory (DACH region). This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.Responsibilities
- Exceed activity, pipeline, and revenue goals on a quarterly basis
- Continually build pipeline of new business, upsell, and cross-sell opportunities
- Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Develop and manage relationships with prospects and accounts in your territory
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
- Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Requirements
- Experience selling to director/VP level leaders
- 5+ years of software selling experience; SaaS experience preferred
- Outbound prospecting experience a plus
- Consistent track record of success vs quota
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce.com
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Account Executive, Germany (Frankfurt)
We are seeking a high-performing Senior Account Executive to be based in Frankfurt. This person will be responsible for creating, managing and closing opportunities within a territory (DACH region). This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.Responsibilities
- Exceed activity, pipeline, and revenue goals on a quarterly basis
- Continually build pipeline of new business, upsell, and cross-sell opportunities
- Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Develop and manage relationships with prospects and accounts in your territory
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
- Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Requirements
- Experience selling to director/VP level leaders
- 5+ years of software selling experience; SaaS experience preferred
- Outbound prospecting experience a plus
- Consistent track record of success vs quota
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce.com
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Réussite des clients
Stages
Marketing
Sales & Sales Leadership