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• Réussite des clients
  Customer Success Consultant - DACH (Berlin office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This is a growth headcount position to join our all-star Customer Success team based in our Cologne or Berlin office focusing on our DACH customer accounts. You will be someone who possesses amazing consultancy skills coupled with fluent language skills in German and English.
  
  
  Being part of our Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. You are the commander to ensuring your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
  
  
  A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, working creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Responsibilities:
  • Engage with customers in a way that thoughtfully changes their perception of what is possible from both a business and strategic perspective
  • Consult with Customer Support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with forward-thinking and fast-growing customers to optimize and transform customer support strategies
  • Conduct virtual meetings, trainings, and knowledge transfer sessions according to Customer Success methodology
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting, trends and themes as you go
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Simultaneously prioritise for the best customer experience and also staying keenly aware of how to drive retention across the entire customer base
  Your characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love collaboration, close partnerships, and the ability to work within different internal groups to improve our customer’s experience
  • Proven ability to develop relationships quickly across all levels of different partners
  • Ability to juggle concurrent projects and customers at one time
  Items we are looking for in your CV and will be assessing you on include:
  • 3+ years working in a Customer Success or similar enterprise technology/ SaaS consulting role
  • Fluent in German and English (written and verbal to business level), essential. Additional fluency in other languages a super plus point
  • Professional strategic consulting experience, ideally in a customer-facing role
  • Experience in user adoption, renewals, churn, client retention, CSAT measurement
  • Portfolio management experience and risk mitigation
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at User/ Manager/ Head of/ C-Level with ease
  • Excellent verbal and written communication skills
  • Massively client centric
  • Nice to have:
  • Familiarity of or experience using Zendesk solutions
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Success Consultant - DACH (Cologne office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This is a growth headcount position to join our all-star Customer Success team based in our Cologne or Berlin office focusing on our DACH customer accounts. You will be someone who possesses amazing consultancy skills coupled with fluent language skills in German and English.
  
  
  Being part of our Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. You are the commander to ensuring your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
  
  
  A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, working creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Responsibilities:
  • Engage with customers in a way that thoughtfully changes their perception of what is possible from both a business and strategic perspective
  • Consult with Customer Support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with forward-thinking and fast-growing customers to optimize and transform customer support strategies
  • Conduct virtual meetings, trainings, and knowledge transfer sessions according to Customer Success methodology
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting, trends and themes as you go
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Simultaneously prioritise for the best customer experience and also staying keenly aware of how to drive retention across the entire customer base
  Your characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love collaboration, close partnerships, and the ability to work within different internal groups to improve our customer’s experience
  • Proven ability to develop relationships quickly across all levels of different partners
  • Ability to juggle concurrent projects and customers at one time
  Items we are looking for in your CV and will be assessing you on include:
  • 3+ years working in a Customer Success or similar enterprise technology/ SaaS consulting role
  • Fluent in German and English (written and verbal to business level), essential. Additional fluency in other languages a super plus point
  • Professional strategic consulting experience, ideally in a customer-facing role
  • Experience in user adoption, renewals, churn, client retention, CSAT measurement
  • Portfolio management experience and risk mitigation
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at User/ Manager/ Head of/ C-Level with ease
  • Excellent verbal and written communication skills
  • Massively client centric
  • Nice to have:
  • Familiarity of or experience using Zendesk solutions
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Regional Solution Consultant - DACH (Cologne Office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  As our Regional Solution Consultant you are a key member of the sales team where together, you will always seek to win on technical product selections. You will be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, proof of concepts (POCs), ROI analysis and more.
  
  
  You will work with a wide variety of fascinating customers who are large and small and across multiple verticals. You will be someone who feels equally at home delivering highly technical and engaging demos remotely or in front of a boardroom full of execs. You will be someone who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  We are are open to you being based in either of Cologne, Dublin HQ or London offices.
  
  
  
  
  Items we are looking for in your CV and will be assessing you on include:
  • Practical end-to-end pre-sales/ solutions consulting experience in a SaaS/ Cloud service environment
  • Fluency in German and English (to business-level; written and verbal). Additional fluency in Russian is a super nice to have
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts
  • Integration Architect exposure with a deep knowledge of corporate and enterprise platforms
  • Strong enthusiasm and ability to collaborate across the business where required
  • High level of skill and expertise around integrating SaaS applications
  • Willing and able to travel
  • Previous consulting experience implementing enterprise class software solutions
  • Detailed expertise in either CX solutions/ customer service software/ ITSM/ data warehousing/ business intelligence
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Berlin)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Cologne)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Frankfurt)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position