Job Openings

• Réussite des clients
  Customer Success Consultant - DACH (Berlin office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This is a growth headcount position to join our all-star Customer Success team based in our Cologne or Berlin office focusing on our DACH customer accounts. You will be someone who possesses amazing consultancy skills coupled with fluent language skills in German and English.
  
  
  Being part of our Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. You are the commander to ensuring your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
  
  
  A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, working creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Responsibilities:
  • Engage with customers in a way that thoughtfully changes their perception of what is possible from both a business and strategic perspective
  • Consult with Customer Support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with forward-thinking and fast-growing customers to optimize and transform customer support strategies
  • Conduct virtual meetings, trainings, and knowledge transfer sessions according to Customer Success methodology
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting, trends and themes as you go
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Simultaneously prioritise for the best customer experience and also staying keenly aware of how to drive retention across the entire customer base
  Your characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love collaboration, close partnerships, and the ability to work within different internal groups to improve our customer’s experience
  • Proven ability to develop relationships quickly across all levels of different partners
  • Ability to juggle concurrent projects and customers at one time
  Items we are looking for in your CV and will be assessing you on include:
  • 3+ years working in a Customer Success or similar enterprise technology/ SaaS consulting role
  • Fluent in German and English (written and verbal to business level), essential. Additional fluency in other languages a super plus point
  • Professional strategic consulting experience, ideally in a customer-facing role
  • Experience in user adoption, renewals, churn, client retention, CSAT measurement
  • Portfolio management experience and risk mitigation
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at User/ Manager/ Head of/ C-Level with ease
  • Excellent verbal and written communication skills
  • Massively client centric
  • Nice to have:
  • Familiarity of or experience using Zendesk solutions
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Success Consultant - DACH (Cologne office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This is a growth headcount position to join our all-star Customer Success team based in our Cologne or Berlin office focusing on our DACH customer accounts. You will be someone who possesses amazing consultancy skills coupled with fluent language skills in German and English.
  
  
  Being part of our Customer Success team you will lead conversations, advising and guiding a wide array of enterprise customers on best in class practices helping them map any number of their business needs to Zendesk. You are the commander to ensuring your portfolio of customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value.
  
  
  A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, working creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Responsibilities:
  • Engage with customers in a way that thoughtfully changes their perception of what is possible from both a business and strategic perspective
  • Consult with Customer Support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with forward-thinking and fast-growing customers to optimize and transform customer support strategies
  • Conduct virtual meetings, trainings, and knowledge transfer sessions according to Customer Success methodology
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting, trends and themes as you go
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Simultaneously prioritise for the best customer experience and also staying keenly aware of how to drive retention across the entire customer base
  Your characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love collaboration, close partnerships, and the ability to work within different internal groups to improve our customer’s experience
  • Proven ability to develop relationships quickly across all levels of different partners
  • Ability to juggle concurrent projects and customers at one time
  Items we are looking for in your CV and will be assessing you on include:
  • 3+ years working in a Customer Success or similar enterprise technology/ SaaS consulting role
  • Fluent in German and English (written and verbal to business level), essential. Additional fluency in other languages a super plus point
  • Professional strategic consulting experience, ideally in a customer-facing role
  • Experience in user adoption, renewals, churn, client retention, CSAT measurement
  • Portfolio management experience and risk mitigation
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at User/ Manager/ Head of/ C-Level with ease
  • Excellent verbal and written communication skills
  • Massively client centric
  • Nice to have:
  • Familiarity of or experience using Zendesk solutions
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Channel Sales Manager, Central Europe
  People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel.” In today’s SaaS-driven world, it ranges from integrated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.
  
  
  Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re looking for someone to lead this charge across the DACH countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.   
  
  
  Based remotely in Germany, or from our Berlin office, you will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel in Central Europe. You will report to our Director of EMEA Partner Sales and work with our growing European and global channel team to drive revenue in your region.
  
  
  This is a quota-carrying position, and we’re looking for someone with strong regional experience in software sales, channel development and contact centre markets. We’re also looking for someone with a proven track record of succeeding in high-growth teams.
  
  
  What you'll do:
  • Create and execute a regional go-to-market strategy, building on the partner programs we already have in place.
  • Identify and introduce Zendesk to companies that “speak to the people we don’t speak to” in large organisations to help drive our growth in Enterprise companies.
  • Work with our Enterprise sales team to help partners to win “upmarket” deals with large organisations.
  • Work with our SMB sales team to enable partners to drive revenue across all business lines in a repeatable, frictionless manner.
  • Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.
  • Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.
  • Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.
  • Review pipeline and drive opportunity velocity with our sales teams and partners.
  • Drive business performance measured by new bookings, expansion bookings and customer acquisitions.
  What you have:
  • You have excelled in previous Channel roles: 10+ years of experience in partner channel development, sales, business development, alliance management in the technology industry.
  • You've worked for a software company before, ideally Saas.
  • You have experience working with regional resellers, consultancies, technology companies or BPOs.
  • You have carried a quota before.
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
  • Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.
  • You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.
  • You're willing to travel to the US and abroad.
  • Proven ability to build relationships with internal Sales teams.
  • Ability to present to partners and to prospects, the solution and the partner program.
  • Fluency in English and German required, anything additional a valuable bonus.
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Channel Sales Manager, Central Europe
  People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel.” In today’s SaaS-driven world, it ranges from integrated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.
  
  
  Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re looking for someone to lead this charge across the DACH countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.   
  
  
  Based remotely in Germany, or from our Berlin office, you will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel in Central Europe. You will report to our Director of EMEA Partner Sales and work with our growing European and global channel team to drive revenue in your region.
  
  
  This is a quota-carrying position, and we’re looking for someone with strong regional experience in software sales, channel development and contact centre markets. We’re also looking for someone with a proven track record of succeeding in high-growth teams.
  
  
  What you'll do:
  • Create and execute a regional go-to-market strategy, building on the partner programs we already have in place.
  • Identify and introduce Zendesk to companies that “speak to the people we don’t speak to” in large organisations to help drive our growth in Enterprise companies.
  • Work with our Enterprise sales team to help partners to win “upmarket” deals with large organisations.
  • Work with our SMB sales team to enable partners to drive revenue across all business lines in a repeatable, frictionless manner.
  • Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.
  • Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.
  • Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.
  • Review pipeline and drive opportunity velocity with our sales teams and partners.
  • Drive business performance measured by new bookings, expansion bookings and customer acquisitions.
  What you have:
  • You have excelled in previous Channel roles: 10+ years of experience in partner channel development, sales, business development, alliance management in the technology industry.
  • You've worked for a software company before, ideally Saas.
  • You have experience working with regional resellers, consultancies, technology companies or BPOs.
  • You have carried a quota before.
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
  • Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.
  • You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.
  • You're willing to travel to the US and abroad.
  • Proven ability to build relationships with internal Sales teams.
  • Ability to present to partners and to prospects, the solution and the partner program.
  • Fluency in English and German required, anything additional a valuable bonus.
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Channel Sales Manager, Central Europe
  People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel.” In today’s SaaS-driven world, it ranges from integrated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.
  
  
  Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re looking for someone to lead this charge across the DACH countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.   
  
  
  Based remotely in Germany, or from our Berlin office, you will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel in Central Europe. You will report to our Director of EMEA Partner Sales and work with our growing European and global channel team to drive revenue in your region.
  
  
  This is a quota-carrying position, and we’re looking for someone with strong regional experience in software sales, channel development and contact centre markets. We’re also looking for someone with a proven track record of succeeding in high-growth teams.
  
  
  What you'll do:
  • Create and execute a regional go-to-market strategy, building on the partner programs we already have in place.
  • Identify and introduce Zendesk to companies that “speak to the people we don’t speak to” in large organisations to help drive our growth in Enterprise companies.
  • Work with our Enterprise sales team to help partners to win “upmarket” deals with large organisations.
  • Work with our SMB sales team to enable partners to drive revenue across all business lines in a repeatable, frictionless manner.
  • Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.
  • Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.
  • Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.
  • Review pipeline and drive opportunity velocity with our sales teams and partners.
  • Drive business performance measured by new bookings, expansion bookings and customer acquisitions.
  What you have:
  • You have excelled in previous Channel roles: 10+ years of experience in partner channel development, sales, business development, alliance management in the technology industry.
  • You've worked for a software company before, ideally Saas.
  • You have experience working with regional resellers, consultancies, technology companies or BPOs.
  • You have carried a quota before.
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
  • Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.
  • You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.
  • You're willing to travel to the US and abroad.
  • Proven ability to build relationships with internal Sales teams.
  • Ability to present to partners and to prospects, the solution and the partner program.
  • Fluency in English and German required, anything additional a valuable bonus.
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Channel Sales Manager, Central Europe
  People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel.” In today’s SaaS-driven world, it ranges from integrated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.
  
  
  Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re looking for someone to lead this charge across the DACH countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.   
  
  
  Based remotely in Germany, or from our Berlin office, you will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel in Central Europe. You will report to our Director of EMEA Partner Sales and work with our growing European and global channel team to drive revenue in your region.
  
  
  This is a quota-carrying position, and we’re looking for someone with strong regional experience in software sales, channel development and contact centre markets. We’re also looking for someone with a proven track record of succeeding in high-growth teams.
  
  
  What you'll do:
  • Create and execute a regional go-to-market strategy, building on the partner programs we already have in place.
  • Identify and introduce Zendesk to companies that “speak to the people we don’t speak to” in large organisations to help drive our growth in Enterprise companies.
  • Work with our Enterprise sales team to help partners to win “upmarket” deals with large organisations.
  • Work with our SMB sales team to enable partners to drive revenue across all business lines in a repeatable, frictionless manner.
  • Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.
  • Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.
  • Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.
  • Review pipeline and drive opportunity velocity with our sales teams and partners.
  • Drive business performance measured by new bookings, expansion bookings and customer acquisitions.
  What you have:
  • You have excelled in previous Channel roles: 10+ years of experience in partner channel development, sales, business development, alliance management in the technology industry.
  • You've worked for a software company before, ideally Saas.
  • You have experience working with regional resellers, consultancies, technology companies or BPOs.
  • You have carried a quota before.
  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.
  • Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.
  • You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.
  • You're willing to travel to the US and abroad.
  • Proven ability to build relationships with internal Sales teams.
  • Ability to present to partners and to prospects, the solution and the partner program.
  • Fluency in English and German required, anything additional a valuable bonus.
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Berlin)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Cologne)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Account Executive, Germany (Frankfurt)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position